Shipping policy

SHIPPING & HANDLING

On occasion we offer shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions follow us on Instagram. We ship via USPS for all domestic packages.

 

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

We are not responsible for ANY lost packages unless the tracking says that the package has been lost and not delivered.

PAYMENT INFORMATION

We accept MasterCard, Visa and American Express. We do not accept returns, exchanges or refunds. All sales are final.

 

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so please contact us immediately within 24 hours at gastelumjessbeauty@gmail.com if you believe you have provided an incorrect shipping address.

However, we hold no responsibility if the package was shipped to the wrong address upon your mistake for providing or late notifying of the incorrect information.

Lost/Stolen Packages:

We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at gastelumjessbeauty@gmail.com